Returns, refunds and cancellations
Change-of-mind returns for stocked products
We offer a 30-day change-of-mind return period for eligible products held in stock by No Duff. You have 30 days from receiving your order to request a return. If the final day falls on a weekend or public holiday, the return period extends to the next business day.
To qualify, the item must be unworn, unused and in the same condition in which you received it, with any tags attached and in its original packaging. You must also provide your order number, receipt or other proof of purchase.
To request a return, contact us at hello@noduff.com.au before sending the item back. Alternatively, you can submit a return request through your customer account.
Please do not return an item without first contacting us. Approved returns must be sent according to the return instructions we provide.
Customers are responsible for return postage for change-of-mind returns. We recommend using a tracked postal service, as we cannot be responsible for returned items lost in transit.
Original shipping charges are not refundable for change-of-mind returns.
Print-on-demand products
Our print-on-demand T-shirts are produced specifically for each customer’s order. We therefore do not accept returns, exchanges or refund requests for:
- change of mind;
- an incorrectly selected size;
- an incorrectly selected colour or design; or
- a preference for a different size, colour or design.
Please review the product information, colour selection and size guide carefully before ordering.
This exclusion does not apply where a print-on-demand product is faulty, damaged, incorrectly produced, incorrectly supplied, materially different from its description or otherwise fails to meet a guarantee under applicable consumer law.
Order cancellations
Contact us as soon as possible at hello@noduff.com.au if you wish to cancel an order. Include your order number with your request.
Stocked products
We will make reasonable efforts to cancel an order for a stocked product before it has been processed or dispatched. A cancellation cannot be guaranteed once processing has begun.
Print-on-demand products
Print-on-demand orders can only be cancelled if production has not begun and our fulfilment provider can successfully stop the order.
Once production begins, a print-on-demand order cannot ordinarily be changed or cancelled. This includes changes to the selected size, colour, design or delivery address.
If we successfully cancel an order before processing or production begins, the refund will be issued to the original payment method.
Faulty, damaged, incorrect or misdescribed items
Please inspect your order when it arrives.
If an item is faulty, damaged, incorrectly produced, incorrectly described or different from what you ordered, contact us promptly at hello@noduff.com.au. Please include:
- your order number;
- a description of the issue; and
- clear photographs of the item, print, packaging and shipping label where reasonably possible.
Photographs help us assess production and shipping issues, but requesting photographs does not limit your rights under applicable consumer law.
Depending on the circumstances and applicable law, an appropriate remedy may include a repair, replacement, refund or reimbursement.
Where a return is required for an item that fails to meet an applicable consumer guarantee, we will reimburse reasonable return-postage costs or provide a prepaid return label, as appropriate.
You do not need to retain or return an item in its original packaging to make a claim concerning a faulty product.
Please contact No Duff rather than returning a print-on-demand product directly to our fulfilment provider. We remain responsible for assisting you with products purchased from us.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.
New Zealand consumer law
Products offered to customers in New Zealand may also be subject to guarantees and remedies under applicable New Zealand consumer law, including the Consumer Guarantees Act and Fair Trading Act.
Nothing in this policy is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded, restricted or modified under applicable New Zealand law.
Sale, clearance and final-sale items
Eligible stocked products purchased on sale remain eligible for change-of-mind returns unless they were clearly identified as clearance or final-sale items before purchase.
Clearance products identified as Final Sale are not eligible for change-of-mind returns.
Print-on-demand products remain excluded from change-of-mind returns regardless of whether they were sold at full price or at a discounted price.
These exclusions do not affect rights or remedies available where an item is faulty, damaged, incorrectly described, incorrectly supplied or otherwise fails to meet an applicable consumer guarantee.
Gift cards
Gift cards are not eligible for change-of-mind returns or cash refunds, except where required by law.
Exchanges
We do not currently process direct exchanges.
For an eligible stocked product, request a return and place a separate order for the replacement after the return has been approved.
Print-on-demand products cannot be exchanged because of an incorrectly selected size, colour or design. Where a print-on-demand item has a production fault or otherwise fails to meet an applicable consumer guarantee, contact us so we can assess and provide an appropriate remedy.
Refunds
We will notify you after receiving and, where applicable, inspecting the returned item and advise whether the refund has been approved.
For some faulty or incorrectly produced print-on-demand items, a physical return might not be required. We will provide instructions after assessing the issue.
Approved refunds will be issued to the original payment method. It can take up to 10 business days for your bank or card provider to process and display the refund.
If more than 15 business days have passed since we approved your refund, contact us at hello@noduff.com.au.
Contact us
For questions about returns, refunds, exchanges or cancellations, contact:
No Duff
Email: hello@noduff.com.au
Postal address: PO Box 4021, Castlecrag NSW 2068, Australia
Effective date: 29 July 2026