Shipping policy
Shipping destinations
No Duff ships Utility Caps and selected print-on-demand T-shirts to addresses within Australia and New Zealand.
Product availability, shipping options and charges are determined by the delivery destination and displayed at checkout.
We do not currently ship to other international destinations.
Shipping rates
Available shipping services and charges are calculated and displayed at checkout based on the products ordered and the delivery destination.
Australian shipping options may include standard shipping, express shipping and free standard shipping on qualifying orders. Not every option is available for every product or destination.
Where free shipping is available, eligibility is calculated at checkout after discounts have been applied.
Shipping rates, services and free-shipping thresholds may change from time to time. The amount displayed at checkout before payment is the applicable shipping charge for your order.
Processing, production and dispatch
Processing times vary depending on the product ordered.
Stocked products
Products held in stock by No Duff are generally processed and dispatched within 1–3 business days after payment is confirmed.
Print-on-demand products
Our T-shirts are printed specifically for each order by our fulfilment partner. Production usually takes 2–5 business days before dispatch. Delivery time is additional to this production period.
Business days are Monday to Friday, excluding public holidays. Processing and production timeframes are estimates rather than guarantees. Orders placed during launches, promotions or periods of high demand may take longer.
If a significant delay affects your order, we will contact you using the email address provided at checkout.
Separate shipments
Products in the same order may be fulfilled from different locations. In particular, print-on-demand T-shirts may be produced and shipped separately from stocked No Duff products such as Utility Caps.
As a result:
- an order may arrive in more than one parcel;
- parcels may arrive on different days;
- you may receive separate tracking notifications; and
- checkout may combine shipping charges applicable to different fulfilment locations.
A parcel arriving separately does not necessarily mean that another item is missing.
Estimated delivery times
Estimated delivery times begin after an item has been dispatched and do not include processing or production time.
For stocked products delivered within Australia, the following timeframes are a general guide:
- Standard shipping: approximately 2–6 business days
- Express shipping: approximately 1–3 business days
For stocked products delivered to New Zealand, delivery times vary according to the destination and carrier. Any available estimate will be shown at checkout or provided in the tracking information.
Print-on-demand delivery estimates vary according to the product, fulfilment location, destination and carrier. Any estimate shown at checkout or in an order notification is indicative only.
Regional, remote and island destinations may take longer. Delivery may also be affected by carrier network conditions, severe weather, public holidays, customs processing and other circumstances outside our reasonable control.
Selecting express shipping provides a faster carrier service where available, but does not reduce product processing or production time.
Order tracking
When an item is dispatched, we will send a shipping confirmation email containing the available tracking information.
Orders sent in separate parcels may generate more than one shipping confirmation and tracking number.
Tracking updates are supplied by the carrier and may take up to 48 hours to appear after dispatch. Please check your junk or spam folder if you have not received a shipping notification.
Delivery addresses and order changes
Please ensure that your name and delivery address are complete and correct before submitting your order.
If you need to change your delivery address, contact No Duff as soon as possible or email hello@noduff.com.au. We will make reasonable efforts to update it, but changes may not be possible after processing or production has begun.
Print-on-demand orders cannot ordinarily be changed or cancelled after production begins.
Delivery problems caused by incomplete or incorrect information supplied by the customer may require a parcel to be resent, and reasonable additional shipping charges may apply.
This does not apply where the addressing or fulfilment error was made by No Duff or its fulfilment provider.
Delivery delays
If tracking has not updated or your parcel has not arrived within the estimated timeframe, contact No Duff or email hello@noduff.com.au.
We will assist with enquiries and, where appropriate, investigate the shipment with the fulfilment provider or carrier. Please allow a reasonable period for any carrier investigation to be completed.
Nothing in this section limits your rights under the Australian Consumer Law or any applicable New Zealand consumer law where goods are not supplied within an agreed or reasonable time.
Lost, damaged or incorrectly delivered parcels
Please contact No Duff promptly if your parcel:
- appears to have been lost in transit;
- arrives damaged;
- is delivered incorrectly despite the correct address being supplied; or
- is recorded as delivered but cannot be located.
If an order arrives damaged, please keep the product, packaging and shipping label and provide photographs where reasonably requested. This information may be required to investigate the matter.
We will work with you to provide an appropriate remedy based on the circumstances and your rights under applicable consumer law.
Returned or unclaimed parcels
If an order is returned because it was unclaimed, refused or addressed incorrectly using information supplied at checkout, we will contact you.
You may request that the order be resent, subject to payment of reasonable additional production or shipping costs where applicable. Any refund will be assessed according to the circumstances, our Returns, refunds and cancellations policy and applicable consumer law.
No additional charge will apply where the parcel was returned because of an error by No Duff or its fulfilment provider.
Contact us
For questions about shipping, delivery or tracking, use the Contact page or email hello@noduff.com.au.
No Duff
Email: hello@noduff.com.au
Postal address: PO Box 4021, Castlecrag NSW 2068, Australia
Effective date: 15 August 2026